- TechConnect: How and When to Send a Page
This video covers how and when to send a page as a service desk agent using TechConnect. - TechConnect: Search
This video covers using the global search, then searching for specific incidents or KB articles with filters, in TechConnect - TechConnect: Working in and Resolving Tickets
This video walks through the fields used when working in a ticket and the steps to take when resolving a ticket. - Tufts Service Desk Admin Troubleshooting: Duo Two-Factor Authentication (2FA)
We cover what the Duo admin console looks like and troubleshooting common Duo issues that users have, including not having their device and what to do if the user is locked out of Duo. - Duo Two-Factor Authentication (2FA) at Tufts
Tufts University uses Duo two-factor authentication (2FA) to add a second layer of security when accessing protected systems and services. 2FA is required for all students, faculty, staff, and affiliates.Learn more in the "DuoSecurity: Two-Factor Authentication (2FA)" Tufts user guide here: https://it.tufts.edu/guides/two-factor-authentication-2faYou can log in to Duo to manage your devices from the Tufts AccessTufts 2FA service page here: https://access.tufts.edu/2faLearn more about Tufts Office of Information Security here: https://it.tufts.edu/about/organization/office-information-security - Box Sign - Templates
To learn more, visit the Tufts Box Sign user guide - https://it.tufts.edu/guides/box-sign-electronic-signatures
