Did you ever save a new version of a file and realize it was better before you saved it? Box keeps file versions, so you can always view a previously saved or uploaded version of a file. We'll walk you through what versions are and how to use them in this video.Helpful links:
Tufts Box service page (Access Tufts) - https://access.tufts.edu/box
Tufts Box User Guide - https://it.tufts.edu/guides/box-data-storage-and-collaboration/
- TechConnect: How and When to Send a PageThis video covers how and when to send a page as a service desk agent using TechConnect.
- TechConnect: SearchThis video covers using the global search, then searching for specific incidents or KB articles with filters, in TechConnect
- TechConnect: Working in and Resolving TicketsThis video walks through the fields used when working in a ticket and the steps to take when resolving a ticket.
- Tufts Service Desk Admin Troubleshooting: Duo Two-Factor Authentication (2FA)We cover what the Duo admin console looks like and troubleshooting common Duo issues that users have, including not having their device and what to do if the user is locked out of Duo.
- Duo Two-Factor Authentication (2FA) at TuftsTufts University uses Duo two-factor authentication (2FA) to add a second layer of security when accessing protected systems and services. 2FA is required for all students, faculty, staff, and affiliates.Learn more in the "DuoSecurity: Two-Factor Authentication (2FA)" Tufts user guide here: https://it.tufts.edu/guides/two-factor-authentication-2faYou can log in to Duo to manage your devices from the Tufts AccessTufts 2FA service page here: https://access.tufts.edu/2faLearn more about Tufts Office of Information Security here: https://it.tufts.edu/about/organization/office-information-security
- Box Sign - TemplatesTo learn more, visit the Tufts Box Sign user guide - https://it.tufts.edu/guides/box-sign-electronic-signatures
