TechConnect: Working in and Resolving Tickets
This video walks through the fields used when working in a ticket and the steps to take when resolving a ticket.
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- 3:33TechConnect: SearchThis video covers using the global search, then searching for specific incidents or KB articles with filters, in TechConnect
- 7:32TechConnect: Working in and Resolving TicketsThis video walks through the fields used when working in a ticket and the steps to take when resolving a ticket.
- 9:04Tufts Service Desk Admin Troubleshooting: Duo Two-Factor Authentication (2FA)We cover what the Duo admin console looks like and troubleshooting common Duo issues that users have, including not having their device and what to do if the user is locked out of Duo.
- 2:36Duo Two-Factor Authentication (2FA) at TuftsTufts University uses Duo two-factor authentication (2FA) to add a second layer of security when accessing protected systems and services. 2FA is required for all students, faculty, staff, and affiliates.Learn more in the "DuoSecurity: Two-Factor Authentication (2FA)" Tufts user guide here: https://it.tufts.edu/guides/two-factor-authentication-2faYou can log in to Duo to manage your devices from the Tufts AccessTufts 2FA service page here: https://access.tufts.edu/2faLearn more about Tufts Office of Information Security here: https://it.tufts.edu/about/organization/office-information-security
- 1:52Box Sign - TemplatesTo learn more, visit the Tufts Box Sign user guide - https://it.tufts.edu/guides/box-sign-electronic-signatures
- 1:26Box Sign - Completing a RequestTo learn more, visit the Tufts Box Sign user guide - https://it.tufts.edu/guides/box-sign-electronic-signatures