TechConnect: About the Dashboard

This video covers using the global search, then searching for specific incidents or KB articles with filters, in TechConnect

If you're working with a client in TechConnect that needs immediate on-site assistance, you will page the appropriate group. This video is an overview on when and how you will send a page.

Should you edit KnowledgeBase (KB) articles? If you should, how do you do it? We'll walk through this and some tips. Also, check out Utah State University's KB article writing guide: https://usu.service-now.com/aggies?id=kb_article_view&sysparm_article=KB0014728&sys_kb_id=bcc0d70b4f31670009800ea28110c7ec&spa=1

Two-factor authentication (2FA) uses DuoSecurity to add a second layer of security when accessing protected systems and services. Tufts requires 2FA for all students, faculty, staff, and affiliates.You can learn more about 2FA with Duo, including a step by step walkthrough, in the DuoSecurity: Two-Factor Authentication (2FA) Tufts user guide here: https://it.tufts.edu/guides/two-factor-authentication-2faYou can log in to Duo to manage your devices from the Tufts AccessTufts 2FA service page here: https://access.tufts.edu/2fa

A video about downloading the Cisco AnyConnect application and using it to connect to the Tufts VPN (Virtual Private Network).Helpful links AnyConnect Software Downloads - https://tufts.app.box.com/v/vpnsoftware Tufts VPN service page (Access Tufts) - https://access.tufts.edu/vpn Tufts VPN User Guide - https://it.tufts.edu/guides/vpn-virtual-private-network/anyconnect-desktop-application