TechConnect: Updating a KnowledgeBase Article
Should you edit KnowledgeBase (KB) articles? If you should, how do you do it? We'll walk through this and some tips.
Also, check out Utah State University's KB article writing guide: https://usu.service-now.com/aggies?id=kb_article_view&sysparm_article=KB0014728&sys_kb_id=bcc0d70b4f31670009800ea28110c7ec&spa=1
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